If you are in need of technical support please remember to call 1-800-874-6099 FIRST! Please, do not call the staff cell phones; we have terrible reception in our new office. Some technical calls are 'quick fixes' and others can be lengthy. The tech you called could be on one of those lengthy calls and tied up for hours, while another tech may have been able to help you sooner. We do take the calls in order including the voice mails.
Thank you for your understanding, we truly do understand your frustration on those busy days. We do try to resolve every issue quickly.